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HawkerHub – F&B QR Ordering, Singapore (Concept)
Concept project. This is a demonstration project designed by Softsols to show how we would approach a typical Singapore food and beverage brief. It is not a delivered client engagement, and all names and data shown are fictional. Talk to us about building something similar.
ProjectHawkerHub (Concept)
MarketSingapore
IndustryFood & Beverage
PlatformsWeb app, Mobile
Overview
HawkerHub is a concept ordering and loyalty platform for Singapore F&B chains, cafés and food-court operators. Diners scan a QR code at the table, order and pay with PayNow or card, and collect loyalty points, while outlets manage menus, kitchen tickets and promotions from one merchant console.
The challenge
Singapore F&B operators face high rents and tight labour supply. Taking orders at the counter slows lunch peaks, third-party platforms charge heavy commissions, and owners rarely own their customer data. Multi-outlet brands also struggle to keep menus, prices and promotions consistent across locations.
Our solution
We designed a lightweight web-based ordering flow that needs no app download: scan, order and pay in under a minute. Orders flow straight to a kitchen display, and every paid order can earn points in a brand-owned loyalty program. Head office manages menus and promotions centrally, with outlet-level overrides for stock and opening hours.
Key features
- QR table ordering and takeaway pre-ordering without an app download
- PayNow QR, card and wallet payments with automatic reconciliation
- Kitchen display system with ticket timing and ready notifications
- Brand-owned loyalty: points, stamps, vouchers and birthday rewards
- Central menu management with outlet-level availability
- Peak-hour analytics, best sellers and basket size by outlet
- Direct online ordering to reduce reliance on commission-based delivery apps
Built for the Singapore market
The concept is designed around PayNow, which Singapore diners widely use, and supports GST-inclusive pricing, English and Chinese menus, and dietary tags such as halal-certified outlets and vegetarian options.
Technology stack
Next.js progressive web app, React Native merchant app, Node.js and PostgreSQL, Redis for real-time order queues, Stripe or a local payment gateway with PayNow, hosted on AWS Singapore.
Design goals
- Shorten lunch-peak queues by moving ordering to the table
- Increase repeat visits through a brand-owned loyalty program
- Keep customer data with the operator, not a marketplace
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