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ClinicFlow – Clinic Booking App, Singapore (Concept)
Concept project. This is a demonstration project designed by Softsols to show how we would approach a typical Singapore healthcare brief. It is not a delivered client engagement, and all names and data shown are fictional. Talk to us about building something similar.
ProjectClinicFlow (Concept)
MarketSingapore
IndustryHealthcare
PlatformsiOS, Android, Web
Overview
ClinicFlow is a concept platform for multi-branch GP and specialist clinics in Singapore. It combines online appointment booking, a live walk-in queue, teleconsultations and a clinic operations dashboard in one product, with a patient mobile app and a web console for front-desk staff and doctors.
The challenge
Busy neighbourhood clinics juggle walk-ins, phone bookings and teleconsults across separate tools. Patients wait in crowded rooms without knowing their queue position, front-desk teams spend hours on the phone, and clinic owners lack a single view of utilisation across branches. Any solution also has to respect Singapore’s Personal Data Protection Act (PDPA) and the expectations of a highly mobile-first population.
Our solution
We designed a single booking engine that treats scheduled appointments, walk-ins and video consults as one queue per doctor. Patients book or join the queue from their phone and receive live position updates and SMS or WhatsApp reminders, so they can wait elsewhere. Staff see a real-time board per branch, and owners get utilisation, wait-time and no-show analytics across all locations.
Key features
- Online booking by doctor, service and branch, with deposits for screenings
- Live virtual queue with estimated wait times and push or SMS notifications
- Built-in video teleconsults with e-prescription hand-off
- Front-desk console for walk-ins, check-in and room assignment
- Automated reminders to reduce no-shows
- Multi-branch analytics: visits, wait times, doctor utilisation and revenue
- Role-based access, consent records and audit logs designed around PDPA
Built for the Singapore market
The concept supports English and Simplified Chinese, PayNow and card payments for deposits, and optional Singpass/MyInfo login to pre-fill patient details where the clinic is eligible. Data hosting is planned in an AWS Singapore (ap-southeast-1) region.
Technology stack
Flutter patient app (iOS and Android), Next.js staff console, Node.js and PostgreSQL back end, WebRTC video, Twilio or WhatsApp Business messaging, hosted on AWS Singapore.
Design goals
- Reduce perceived waiting-room time with live queue visibility
- Cut front-desk phone load by moving bookings to self-service
- Give owners one dashboard across every branch
Planning a similar product? Get a free consultation or estimate your project cost in 60 seconds. Related services: mobile app development, healthcare software.
