At Health Hands Pharmacy, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application available on Google Play (the “App”).

By using our App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

A. Personal Information
We may collect personal information you provide to us directly, such as:

  • Name
  • Phone number
  • Email address
  • Delivery address
  • Medical information (e.g., prescription details, uploaded documents)

B. Usage Data
We collect data on how the App is accessed and used. This may include:

  • Device information (model, OS version, device ID)
  • Log data (IP address, access times, error logs)
  • App usage behavior

C. Location Data
We may collect and use your location data (with your permission) to:

  • Find nearby pharmacies
  • Enable delivery services

2. How We Use Your Information

We use the collected data to:

  • Process and deliver your medicine orders
  • Provide customer support
  • Improve app performance and user experience
  • Notify you of order status and app updates
  • Ensure compliance with legal and regulatory requirements

3. Sharing of Information

We do not sell or rent your personal information. We may share information with third parties in the following situations:

  • Service Providers: For payment processing, delivery, and app functionality.
  • Legal Compliance: If required by law or governmental request.
  • Business Transfers: In case of a merger, sale, or acquisition.

4. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or alteration. However, no method of transmission over the internet or mobile networks is 100% secure.

5. Children’s Privacy

Our app is not intended for children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us.

6. User Rights and Control

You have the right to:

  • Access or correct your personal information
  • Request deletion of your account and data
  • Withdraw consent where applicable

To exercise these rights, contact us at: healthhandspharmacy@gmail.com

7. Third-Party Services

The App may contain links or integration with third-party services such as payment gateways, Google Maps, etc. We are not responsible for the privacy practices of these third-party services.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted in the app and, where appropriate, notified to you via email or in-app notification.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Health Hands Pharmacy
Email: healthhandspharmacy@gmail.com
Location: University Medical Center, University of Karachi, Pakistan